Return & Refund Policy

1. Introduction

This Return and Refund Policy was last updated on 01/02/2025.

Thank you for shopping at bippo.shop. The following terms apply to refunds for vendor services and subscriptions.

2. Vendor Order Refunds

bippo.shop does not process refunds for customer food orders. Vendors are fully responsible for handling refund requests for their customers.

• Customers should contact the vendor directly for any refund requests related to food orders.
• Refund eligibility, processing time, and policies depend on the individual vendor.
• bippo.shop is not liable for any disputes between vendors and customers regarding order refunds.

3. Subscription Refunds

Refunds for vendor subscriptions are available under the following conditions:

• If the service is not delivered due to an error on our end.
• If a technical issue caused by our platform prevents you from using paid features, and the issue cannot be resolved within a reasonable timeframe.

4. Refund Period

Refund requests for subscriptions must be made within 2 days of the payment date. Requests made after this period will not be eligible for a refund.

5. Non-Refundable Cases

Refunds will not be granted under the following conditions:

• If you change your mind after purchasing a subscription.
• If you fail to use the service during the subscription period.
• If the issue is caused by third-party software not affiliated with our platform.

6. Refund Process

To request a refund for a subscription, please follow these steps:

• Contact our support team at contact@bippo.shop.
• Provide your payment receipt, order ID, and a detailed explanation of the issue.
• Our team will review your request and respond within 3-5 business days.
• If approved, the refund will be processed to your original payment method within 7-10 business days.